Evening Elegance Return Policy

At Evening Elegance we want you to feel free to return a purchase that does not work for you. With the exception of costumes, costume accessories, lingerie, hose and special orders, we will give you a refund on returns that meet the following criteria: Includes the original invoice, Is postmarked within 30 days of purchase, Is in perfect condition, Has not be worn or used, Is returned in the same package along with the packing material, or the equivalent and Has the tags still attached and those tags have not been folded, bent, curled or otherwise disfigured. If your order arrives damaged you must contact us within 48 hours and describe the circumstances. It must then be returned within 5 days in the original packaging. If you do not receive your order you must contact us with 10 days in order to quality for a replacement. Returns will be processed within 30 days with the refund credited back to your account. Postage remains the responsibility of the customer. A restocking charge of up to $10.00 per item may be assessed for processing at the discretion of Evening Elegance. Restocking fees are unusual and are intended to discourage customers from ordering multiple items and then returning most of them. They also may apply when merchandise is returned needing some minor refurbishing or when other discrepancies exist. Although we do not accept returns on costumes, you may exchange one for another size, if available. To obtain an authorization for the exchange, send us an email with your order number and the desired size. If available, we will hold it for 10 days in which time you need to send us the invoice noted with the new size, the old costume, and a check for the additional postage. We do not make refunds or exchanges on lingerie. In the event of a dispute, the decision of Evening Elegance will prevail.

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